Return and refund policy
How returns and refunds work for orders placed with Madina Natural Health Care.
1. Full payment before dispatch
Every order is paid in full before it is sent. Goods leave the company only after the payment has been checked.
2. Before dispatch
If an order has been paid for but not yet sent, contact the office. The office will check the order and tell you what can be done.
3. After dispatch
Once goods have been sent, a refund cannot be made through the website or the partner panel. The office looks at each case by hand.
4. If there is a problem with the goods
If a product arrives damaged, is the wrong item, or you are worried about its quality, contact the office as soon as you can. Keep the pack and note the batch number. A photo helps. You can also use the complaints page.
5. How to contact us
Use the complaints page or call the office. We will reply after we have looked at your case.